These Terms and Conditions May Change
Public Culture offers shipping with insurance and tracking number using EMS for international order and JNE for domestic order. We will send you an order confirmation through email once we received your order.
Delivery will usually take 3 – 5 business days to reach international destination and 1 – 3 days to reach domestic destination, please allow a maximum of 1 day for handling processes.
Orders are dispatched once a day from Monday to Friday at 4 PM, orders received after 4 PM will be processed the next business day. Your order may be subject to local taxes and/or import duties, which are determined by your local customs authority. Public Culture has no control over these charges.
The customer takes full liability for all postal charges; return shipment costs, and handling fees if they refuse to accept the order due to import taxes and/or duties.
Once the order is delivered through couriers, we do not take any responsibility on lost packages.
RETURN & REFUND POLICY
Return policy is not applicable for item(s) on discount.
Please note that purchased item(s) from our web store are non – refundable. We only accept returns for items with defect, fault, and/or damage. Items must be returned in unworn, unwashed, and unused condition, with all the original labels and/or tags attached. In order to return faulty items with defect and/or damage please provide photographic evidence. Please note that detailed explanation of all returns is strongly recommended.
Returns are accepted within 7 days for domestic order and 14 days for international order after shipment received. All returns must receive approval from our team before you can send the order back.
We will refund your money after returned item(s) arrived and inspected at our office.
Please note Public Culture sizing chart below before making a purchase.notes: garment may shrink after first wash
Product Care Guide
Machine wash in cold water, normal wash cycle.
Bleached detergent should be avoided.
Do not use dryer.
The guides above are only general recommendations, for specific care guide please follow the care instruction label attached on the garment.