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Public Culture offers shipping with insurance and tracking number using EMS for international order and JNE for domestic order. We will send you an order confirmation through email once we received your order.

Delivery will usually take 3 – 5 business days to reach international destination and 1 – 3 days to reach domestic destination, please allow a maximum of 1 day for handling processes.

Orders are dispatched once a day from Monday to Friday at 4 PM, orders received after 4 PM will be processed the next business day. Your order may be subject to local taxes and/or import duties, which are determined by your local customs authority. Public Culture has no control over these charges.

The customer takes full liability for all postal charges; return shipment costs, and handling fees if they refuse to accept the order due to import taxes and/or duties.

Once the order is delivered through couriers, we do not take any responsibility on lost packages.